Returns ‘silence’ upsets UK shoppers, hurts brands – report

And given that fashion is one of the biggest categories online – as well as one of the biggest for returns – retailers in this category are at the forefront of this problem area.Of course, unhappy customers mean potential future sales that have been lost, but while retailers seem to realise this up to the point of delivery, they don’t seem to take account of how big the impact of a weak information flow is after that.คำพูดจาก สล็อต666

Returns management platform ReBound spoke to 1,000 UK e-shoppers and found that despite numerous touchpoints up to the point of delivery, when it comes to returns, consumers meet a wall of silence. This is particularly problematic for the shopper who is …